COVID-safe plan

The health and safety of our valued customers and staff is of upmost importance to Pet Behaviour Vet. In close consultation with our team, and after taking into consideration customer feedback and NSW Health guidelines, PBV management have finalised a ‘return to work’ plan following the planned lifting of NSW COVID lockdowns in October. This Covid-19 Safety Plan will be updated regularly as more information becomes available.

We are now beginning to transition back to providing in-home consultations over the remainder of 2021, in several stages.

Appointments prior to 25th October 2021

Virtual Consultations

We will be continuing to offer virtual consultations for ALL clients prior to 25th October 2021.

Our vets have extensive experience in providing virtual consultations. We have been achieving wonderful results with our treatment plans comparable to in-person appointments and have received excellent feedback from our clients.

Appointments from 25th October 2021

Clients Outside LGAs of Concern

REVISITS

We have now begun contacting existing clients outside LGAs of concern to offer in-home revisits for their next appointment. Our vets will start physically seeing these patients from the 25th October 2021.

Clients must meet ALL of the following COVID-safe criteria:

  • They must live outside LGAs of concern (as determined by the NSW government)
  • All people aged 16 and over in the home must be fully vaccinated OR have had a negative COVID test within 72hrs of the consultation
  • All people in the home must not be showing any flu-like symptoms on the day of the appointment
  • The consultation must be able to be performed in a COVID-safe way (see below)

INITIAL CONSULTATIONS

All new enquiries will be put on the end of a waitlist and be contacted when a slot becomes available. We have begun contacting those who are already on the waitlist for an initial consultation as a priority. Our vets will start physically seeing these patients from the 25th October 2021.

Clients must meet ALL the aforementioned COVID-safe criteria.

We will also offer these appointment slots for new urgent cases who meet the COVID-safe criteria (at the discretion of management).

All other clients

We will be continuing to offer virtual consultations during this period for the following scenarios:

  • For clients who live in an LGA of concern
  • For all new clients with who do not wish to be put on a waitlist for a house call, if the case is urgent
  • For clients who would prefer to continue self-isolating
  • If all people aged 16 and over in the home are not fully vaccinated OR have not had a negative COVID test within 72hrs of the consultation
  • For remote clients, as we have always done since prior to lockdowns

Appointments from 1st December 2021

All clients, regardless of location

REVISITS

Vets will begin to see clients who live in LGAs of concern for house call appointments from the 1st of December 2021.

Clients must meet all other COVID-safe criteria to be eligible for one of these appointments.

INITIAL CONSULTATIONS

All new enquiries will be put on the end of a waitlist and be contacted when a slot becomes available. Once we have offered all existing clients a revisit and made our way through the waitlist, we will begin booking new clients, including those in LGAs of concern for the first available appointment, as was our usual protocol prior to lockdowns.

Clients must meet all other COVID-safe criteria to be eligible for one of these appointments.

For all other clients

We will be continuing to offer virtual consultations during this period for the following scenarios:

  • For clients who would prefer to continue self-isolating
  • If all people aged 16 and over in the home are not fully vaccinated OR have not had a negative COVID test within 72hrs of the consultation
  • For remote clients, as we have always done pre-COVID

More information

Social Distancing and Safety

If possible, consultations should be held outside or in an area with significant air flow. There should be enough room for our vet to be sitting at least 1.5m away from you during the appointment.

Our staff will be masked with a new mask and will sanitise before entering your home. We would ask that clients also wear a fresh mask and that social distancing rules (as recommended by NSW Health) are adhered to at all times.

Vaccinations

All of our vets are fully vaccinated and will be happy to provide proof before entering a client’s home upon request. We ask that fully vaccinated clients be prepared to provide proof of their vaccination status before our vets enter their home upon request.

For partially vaccinated or unvaccinated clients we ask for proof of a negative Covid-19 test result for everyone living in the home. This test should be completed no longer than 72 hours before the consultation.

Health Status

If you or anyone in your household is experiencing any respiratory symptoms, fever or feeling unwell, please contact us as soon as possible and we will be happy to reschedule your appointment to a later date.

If you’ve been overseas within the last 14 days or have been notified by NSW health that you have been in contact with someone who is Covid positive, it is important to let us know as soon as possible.

We also reserve the right to change the date of the consultation should one of our Vets or Staff are experiencing respiratory symptoms, fever or feeling unwell.

Clinic Visits

At this time, we will not be returning to in-clinic visits due to the inability to socially distance effectively in the very small space that is available in our consulting rooms. This may change and we will keep our clients updated as we learn more about working with Covid-19 within the community.

We reserve the right to refuse service to clients who do not adhere to these guidelines.

Information correct as at 30th September 2021