COVID-safe plan

The health and safety of our valued customers and staff is of upmost importance to Pet Behaviour Vet. In close consultation with our team, and after taking into consideration customer feedback and NSW Health guidelines, PBV management have finalised a ‘return to work’ plan following the planned lifting of NSW COVID lockdowns in October. This Covid-19 Safety Plan will be updated regularly as more information becomes available.

We are now beginning to transition back to providing in-home consultations over the remainder of 2021, in several stages.

Appointments from 4th of January 2022


We have now begun contacting existing clients to offer in-home revisits for their next appointment. Please be patient with us as we make our way through the backlog of consultations that built up during lockdown.


All new enquiries will be booked in for the first available appointment (currently 5 weeks to 4 months wait depending on your location). Urgent cases will be put on a waitlist to be contacted when an earlier spot becomes available.

All clients

Clients must meet ALL of the following COVID-safe criteria:

  • All people aged 16 and over in the home must be fully vaccinated OR have had a negative COVID test within 72hrs of the consultation
  • All people in the home must not be showing any flu-like symptoms on the day of the appointment
  • Nobody in the home is considered a close contact of a positive COVID case
  • All people over the age of 12 must wear a mask (unless sitting outdoors)
  • The consultation must be able to be performed in a COVID-safe way (see below)

For clients who do not fit the above criteria

We will be continuing to offer virtual consultations during this period for the following scenarios:

  • For clients who would are self-isolating
  • If all people aged 16 and over in the home are not fully vaccinated and have not had a negative COVID test within 72hrs of the consultation
  • For remote clients, as we have always done pre-COVID

More information

Social Distancing and Safety

If possible, consultations should be held outside or in an area with significant air flow. There should be enough room for our vet to be sitting at least 1.5m away from you during the appointment.

Our staff will be masked with a new mask and will sanitise before entering your home. We would ask that clients also wear a fresh mask and that social distancing rules (as recommended by NSW Health) are adhered to at all times.


All of our vets are fully vaccinated and will be happy to provide proof before entering a client’s home upon request. We ask that fully vaccinated clients be prepared to provide proof of their vaccination status before our vets enter their home upon request.

For partially vaccinated or unvaccinated clients we ask for proof of a negative Covid-19 test result (RAT or PCR) for everyone living in the home. This test should be completed no longer than 72 hours before the consultation.

Health Status

If you or anyone in your household is experiencing any respiratory symptoms, fever or feeling unwell, please contact us as soon as possible and we will be happy to reschedule your appointment to a later date.

If you’ve been overseas within the last 14 days or have been notified by NSW health that you have been in contact with someone who is Covid positive, it is important to let us know as soon as possible.

We also reserve the right to change the date of the consultation should one of our Vets or Staff are experiencing respiratory symptoms, fever or feeling unwell.

Clinic Visits

At this time, we will not be returning to in-clinic visits due to the inability to socially distance effectively in the very small space that is available in our consulting rooms. This may change and we will keep our clients updated as we learn more about working with Covid-19 within the community.

We reserve the right to refuse service to clients who do not adhere to these guidelines.

Information correct as at 5th January 2022