Information for Owners

Photo: Hammill Photography

Bookings and Enquiries

If you would like to make an enquiry or book in a consultation with one of our behaviour veterinarians or trainers, please give us a call on (02) 8599 0859 (preferred) or fill in our contact form if you are making an enquiry outside of office hours so we can call you back on the next business day. In the event that our office is unattended or if we are with another client and cannot answer the phone, please leave us a voice message as we do check our machine daily.

When you call, we will ask you a variety of questions to determine which professional you will need to see (behaviour veterinarian vs trainer), what kind of consultation you may need (house call vs clinic visit vs

phone consultation) or if we need to refer you elsewhere. Questions that we may ask you include details of your pet’s age, sex, breed, whether it is desexed, a detailed description of the main problem you are concerned about, and what vets or trainers you have seen about this problem.

Please note that due to National Veterinary Recognition of Rregistration laws, it is unfortunately unlawful for us to provide Veterinary advice to clients located in WA, ACT or NT.

Prior to your Appointment

Once your booking is made and your deposit is received, you will be sent an email detailing what you need to do before the consultation. Attached to this email will be a number of very important documents that you will need to read and/or complete and send back to us within two business days of your consultation. It is essential that we receive these documents on time so that the behaviour veterinarian or trainer who will be seeing you can adequately prepare for the consultation, otherwise your appointment may need to be postponed. You will also be asked to provide us with details of your pet’s medical history (you can obtain a copy of this from your vet or you can ask them to email it directly to us), and some videos of your pet’s concerning behaviour, if possible.

Existing Clients

If your pet’s case is currently being managed by one of our behaviour veterinarians or trainers then you are more than welcome to send an email or SMS directly to them with any quick questions regarding the current plan that was discussed, as well as to give progress reports. At the initial consultation clients are given a direct email address and sometimes phone line for the specific staff member who will be overseeing their pet’s case.

We would like to encourage you as an existing client to keep us frequently updated on your pet’s progress until your case is closed. This close relationship helps to ensure that the behaviour management program is revised regularly to suit your individual situation so that you have the greatest chance of a successful outcome.

For detailed advice such as medication dosage reviews and to discuss the next phase of your behaviour management program you will need to make an appointment for a revisit or telephone consultation.

For logistical reasons and to prevent miscommunication between parties, we request that you only contact our own veterinarians with any queries regarding your pet’s medication, including to organise more medication repeats. Unfortunately we have seen too many cases of incorrect advice being given by third parties that directly contradicts our vet’s treatment plans.