Pet Behaviour Vet is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles as well as specific veterinary legislation as updated from time to time. The Veterinary Practitioners Board of NSW maintains a list of relevant codes, regulations and legislation.
We also follow the Guidelines for Small Business websites issued by the Office of the Australian Information Commissioner.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our industry standard security technology on an ongoing basis.
We are aware of the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide services to you. In some cases, we may need to share your personal information with third parties, such as your referring veterinarian but will do this only where we have your explicit consent.
Website Analytics and Promotion
From time to time we undertake promotions including advertising with various third party providers, such as Google, Bing and Facebook in order to promote content which we hope may interest you. These providers may use interest based advertising and have policies regarding their particular practices. You can exercise your right to opt out of this targeted advertising. If you require more information, contact us or visit www.aboutads.info/choices. We do not provide any of your personal information to these third parties and any demographic information used in the display of these ads is sourced by these third parties and not by Pet Behaviour Vet. Our promotions may track key conversion events on our website such as purchases or enquiries in order to help us deliver better content that interests our customers.
How we deal with complaints and requests
You may request access to personal information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
Contact us about your privacy concerns.
Alternatively, you can write to us at:
Pet Behaviour Vet
PO Box 196
Menai Central, NSW 2234