Consultations with our Team

COVID-19 UPDATE:

We are back to ‘business as usual’, providing our clients with full house call services. CLICK HERE for more information on our COVID-Safe plan.

 

We offer consultations strictly by appointment only, business hours Monday to Friday. Late appointments and Saturdays are available upon request at an additional charge.

Please contact us directly for pricing so that we can advise which option is best suited to your individual situation.

Photo: Hammill Photography

New Clients- Initial Consultations

Dog/Cat Home Visit

1-3hr in-person consultation depending on complexity of the case.

1-2 hour consultations are most suited to simple cases, cat consultations, consultations with our animal behaviourist, and if you have only just acquired your pet in the last 1-2 months. Most complicated anxiety cases with our behaviour veterinarians require 2.5-3 hour long appointments.

We will give you an estimate of which option may be most suited to your situation when you first call to book in.

Teleconsultation (Video)

This package is particularly suited to interstate clients (QLD, VIC, SA, Tas) or those who live in remote parts of NSW.

1-3 hour video consultation conducted by video call after viewing recorded video of problem behaviours, layout/plan of your house and a recent health certificate from your regular veterinarian.

1-2 hour consultations are most suited to simple cases, cat consultations, consultations with our animal behaviourist, and if you have only just acquired your pet in the last 1-2 months. Most complicated anxiety cases with our behaviour veterinarians require 2.5-3 hour long appointments.

Please note that due to the nature of a remote consultation, we may be limited with the amount of detail that we can discuss with you, and whether we are able to prescribe medication.

Existing Clients- Follow-up Consultations

Home Revisit

1-2 hour revisit consultation depending on the complexity of the case.

Most revisits only take 1 hour, especially for training consultations, if we have been seeing you for a long time, or if the patient is stable. If you are seeing a new staff member for the first time, if we haven’t seen you for a while, or if there are multiple problems that you would like to discuss, please allow 1.5-2 hours.

Teleconsultations (phone or video)

15-60 minute remote consultation depending on the complexity of the case.

Most teleconsults take 15-30 minutes, but longer calls may be required for complex cases or if we have not seen you in a long time.

Exclusions: If PBV has never seen your pet in person, we may be limited with what we are able to discuss with you over the phone.

Zoos and wildlife institutions

Dr Joanna McLachlan offers pro bono case work for zoos and wildlife institutions. Please contact us to discuss this directly.