We offer consultations strictly by appointment only, business hours Monday to Friday. We offer late appointments on certain days of the week, and Saturdays are sometimes available upon request at an additional charge.
Please contact us directly for pricing so that we can advise which option is best suited to your individual situation.
Photo: Hammill Photography
New Clients- Initial Consultations
Dog/Cat Home Visit
1-3hr in-person consultation depending on complexity of the case.
1-2 hour consultations are most suited to simple cases, cat consultations, consultations with our animal behaviourist, and if you have only just acquired your pet in the last 1-2 months. Most complicated anxiety cases with our behaviour veterinarians require 2.5-3 hour long appointments.
We will give you an estimate of which option may be most suited to your situation when you first call to book in.
Teleconsultation (Video)
This package is particularly suited to interstate clients (QLD, VIC, SA, Tas) or those who live in remote parts of NSW.
1-3 hour video consultation conducted by video call after viewing recorded video of problem behaviours, layout/plan of your house and a recent health certificate from your regular veterinarian.
1-2 hour consultations are most suited to simple cases, cat consultations, consultations with our animal behaviourist, and if you have only just acquired your pet in the last 1-2 months. Most complicated anxiety cases with our behaviour veterinarians require 2.5-3 hour long appointments.
Please note that due to the nature of a remote consultation, we may be limited with the amount of detail that we can discuss with you, and whether we are able to prescribe medication.
Existing Clients- Follow-up Consultations
Home Revisit
1-2 hour revisit consultation depending on the complexity of the case.
Most revisits only take 1 hour, especially for training consultations, if we have been seeing you for a long time, or if the patient is stable. If you are seeing a new staff member for the first time, if we haven’t seen you for a while, or if there are multiple problems that you would like to discuss, please allow 1.5-2 hours.
Teleconsultations (phone or video)
15-60 minute remote consultation depending on the complexity of the case.
Most teleconsults take 15-30 minutes, but longer calls may be required for complex cases or if we have not seen you in a long time.
Exclusions: If PBV has never seen your pet in person, we may be limited with what we are able to discuss with you over the phone.
Zoos and wildlife institutions
Dr Joanna McLachlan offers pro bono case work for zoos and wildlife institutions. Please contact us to discuss this directly.
Bookings and Enquiries
If you would like to make an enquiry or book in a consultation with one of our team, please give us a call on (02) 8599 0859. If you are making an enquiry outside of office hours please fill in our contact form so we can call you back on the next business day. In the event that our office is unattended or if we are with another client and cannot answer the phone, please leave us a voice message as we do check our messages very closely.
If your vet or trainer has recommended a specific staff member to book in with, please let us know. Otherwise, we will use our judgement and offer you with the first available appointment with the most appropriate professional for your situation.
Please note that due to National Veterinary Recognition of Registration laws, it is unfortunately unlawful for our veterinarian to provide medical advice to clients located in WA or NT.
Prior to your Appointment
Once your booking is made and your deposit is received, you will be sent an email detailing what you need to do before the consultation. Attached to this email will be a number of very important documents that you will need to read and/or complete and send back to us within two weeks of your consultation. It is essential that we receive these documents on time so that the team member who will be seeing you can adequately prepare for the consultation, otherwise your appointment may need to be postponed. You will also be asked to provide us with details of your pet’s medical history (you can obtain a copy of this from your vet or you can ask them to email it directly to us), and some videos of your pet’s concerning behaviour, if possible.