Photo: Hammill Photography
Existing Clients
Keep us updated
At the initial consultation you will be given a direct email address for the specific team member who will be overseeing your pet’s case. We would like to encourage you to keep us frequently updated on your pet’s progress until your case is closed. This close relationship helps to ensure that the behaviour management program is revised regularly to suit your individual situation so that you have the greatest chance of a successful outcome.
For detailed advice such as medication dosage reviews and to discuss the next phase of your behaviour management program you will need to make an appointment for a revisit or teleconsultation.
Requesting more medication refills
Our vets do their best to provide you with enough medication to last until your next appointment. However in the event that you may be running short, please contact us directly and we will ensure you don’t run out.
Please provide us with at least 2 weeks’ notice before your pet’s last dose if possible, to allow time for us to approve your request, contact you for payment, pack your medication, and put it in the post, or in the case of compounded medications, it allows time for the script to get to you in the post and for the compounding pharmacy to make the medication up for you.
For logistical reasons and to prevent miscommunication between parties, unless there is an emergency, we kindly request that if our behaviour veterinarian has prescribed your pet with any medication, that you only contact us with any queries regarding this medication and not your usual vet, including to organise more medication repeats. Unfortunately we have seen too many cases of incorrect advice being given by well-meaning third parties that contradicts our vet’s treatment plans. More importantly, this system also helps us keep a close eye on how our cases are faring.